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Hamilton Public Library to launch new take-out service

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Hamilton Public Library to launch new take-out service

The Hamilton Public Library (HPL) is launching a new take-out service later this month.

HPL said in a press release sent out Thursday (June 11) that customers who put content on hold before March 14 and since services were paused will be able to pick those items up in the coming weeks.

“While we know many residents have utilized our enhanced online services and collections, we understand Hamilton residents miss their library and we thank you for your patience,” said Paul Takala, HPL’s Chief Librarian.

“The take-out service provides customers with new materials while putting in place safety precautions to slowly reopen.”

Library users are encouraged to check their library accounts starting the week of June 15, to adjust any holds they’ve read/listened to over the pause and will have the opportunity to pick up holds placed before March 14 and over the pause, as well as add new holds to their account.

The Central Library, as well as Red Hill, Terryberry and Dundas branches, are the first four locations where take-out services will be offered initially.

How it will work is that when library users put their items on hold and they’re notified of their availability they will then have to schedule a time for pick up.

Pick-up appointments begin June 23 and can be scheduled 11:30 am – 6:30 pm Tuesday through Thursday or 11:30 am – 4:30 pm Friday and Saturday.

An HPL library card and personal identification number (PIN) is needed to reserve and pick up items and users can schedule and pick up holds for two family members/friends during their appointment.

Step-by-step instructions on how to pick up holds are available at hpl.ca/takeout.

“It’s vital to keep reading, watching and learning, while maintaining our community’s health and safety,” Takala said.

“We are in this together.”

HPS said that library staff will not accept returned items at pick-up appointments and items need to be returned to designated drop boxes. Returned items will then be held for 72 hours to ensure customer and staff safety.

HPL says they are working on opening more branches in the next phase of reopening: Ancaster, Kenilworth, Saltfleet, Sherwood, Turner Park and Waterdown branches.

All locations will eventually be open for this service when enhanced cleaning and other safety protocols that are in place, they say in the release.

For more information about HPL and its services and reopening, visit their website here.

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