Alectra Utilities is warning residents in its service territory to beware of what it’s calling a “sophisticated phone scam.”
Alectra says the scam involves fraudsters calling customers and requesting immediate payment over the phone.
The company says it always advises customers in advance of any changes to their service or account and never requests immediate payment.
“If you get a call requesting immediate payment and threatening disconnection, hang up and call the number found on your Alectra Utilities bill,” the company said in a news release.
Alectra Utilities says that anyone who receives a suspicious call should never make a payment for a charge that isn’t listed on his or her most recent bill. Customers who receive strange calls should also refrain from providing the caller with any personal information, including their Alectra Utilities bill or account number.
“Alectra asks customers to remain vigilant and verify their account information with Alectra Utilities’ customer care representatives directly if they suspect suspicious activity,” the company said.
“Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra is working with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty. Account collection actions have been suspended for residential and small business customers until July 31, 2020.”
If you believe you may be a victim of fraud or theft, contact the Canadian Anti-fraud Centre at 1-888-495-8501 and Alectra to report the incident.