Canada Post is urging online customers to change their passwords as a precautionary measure.
In an email to customers, Canada Post announced that it’s resetting passwords for all online customer accounts, starting on October 16, 2019.
Canada Post says there has not been a cyberattack or breach of the Canada Post network but the company is investigating a report that some customer information may have been compromised in 2017.
“We have been able to determine that login and password credentials stolen in external privacy breaches unrelated to Canada Post were used to access individual Canada Post accounts. This is possible when users reuse their credentials on several websites for convenience or to avoid having to remember different passwords,” Canada Post said in an email.
Canada Post confirmed that the password reset request was legitimate on its official Twitter account after several people asked the company if the email was a scam.
We are resetting passwords for online Canada Post customer accounts. Customers will receive an email with instructions. We apologize for any inconvenience. For more info, visit https://t.co/rr4R7fex6w
— Canada Post (@canadapostcorp) October 16, 2019
Canada Post says customers are encouraged to create a stronger password (with both small and capital letters, a number and a special character such as !, # or %) for their online accounts.
If you use Canada Post’ online services, you can change your password by clicking here.
“While this is not a breach of the Canada Post network, we understand our obligation to our customers and all Canadians to keep their information safe. We will be reviewing our policies and procedures to determine how we can continue to improve the security of our online platforms,” the email reads.